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Implementation Operations Specialist

Have you been a fan of Tidying Up with Marie Kondo? Does a well-organized shed or craft closet make you happy? Do you naturally play ‘traffic cop’ at work or home? If so, we’ve got the perfect opportunity in Implementation Operations for you. This person will work directly with our Implementation Specialist team to help plan and coordinate our client launches with maximum efficiency and in a manner which best utilizes the team and their talents.

We are seeking a candidate who will grow alongside our team and business, and help us to seek out new and innovative ways to create maximum value within the Implementation process.

The ideal candidate will have prior experience in new client onboarding and/or growing relationships in the initial stages of the new client lifecycle for a SaaS organization.

Responsibilities:
 

  • Work with 100+ clients each month organizing and managing the tactical resource plan to get them through the implementation process

  • Manage customer expectations

  • Organize and coordinate the end-to-end Implementation experience for a variety of self-storage business owners (our clients run the gamut from small, mom-and-pop operations to large, publicly traded corporations)

  • Assign Implementation Specialists to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels

  • Work with implementation specialists to execute the highest priority cases as quickly as possible

  • Report on and manage the implementation backlog - flagging Sales or other relevant parties as needed to ensure client engagement and prevent churn

  • Create and distribute reports on implementation metrics, providing visibility for capacity and revenue planning

  • Hold team retrospectives to identify areas for improvement - think critically and use discretion to identify client needs and limitations

  • Remove roadblocks, extraneous work or unnecessary tasks from the implementation team

  • Identify improvement opportunities and effectively recommend and implement process adjustments to meet our goals

  • Own and evolve client training programs

  • Work within tight deadlines

 

Requirements:

  • Must be highly skilled in written and verbal communication

  • Must have excellent customer service skills

  • Ability to problem solve, analyze situations and provide solutions

  • Highly organized with strong attention to detail

 

Benefits and Perks:

  • Generous health coverage for you and your family, including short and long term disability coverage, 401(k) and HSA matching, company-provided life insurance, and more.
  • Instant-Access & Flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Unlimited snacks, Our break areas stocked to the brim with cereal, snacks, La Croix, soda, Red Bull, coffee, and more to keep you going throughout the day.
  • We're dog friendly! Bring your pooch to work at any of our offices.
  • Enjoy weekly catered lunches and chef-made meals at the office.
  • Take a break and play foosball, Nintendo 64, ping pong, shuffleboard, pinball, or darts in our spacious cafeterias and break rooms.
  • Get active in the community by joining one of our many quarterly offsite volunteer and community service events.
  • Fun company events, including Halloween costume contests, ugly sweater competitions, baseball game outings, ice cream socials, food trucks, and more.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

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