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Implementation Specialist - Marketplace

Storable is seeking an Implementation Specialist to join our collaborative and committed Implementation team. 

 

As the Implementation Specialist for our Marketplace platform - SpareFoot -  you will be entrusted with crafting and delivering a warm, enthusiastic, and successful implementation experience to our wonderful customers. Every training you conduct and onboarding you complete will help our clients, especially small businesses, continue to flourish and navigate what can be a confusing and ever evolving technology landscape.

 

You are the missing puzzle piece that facilitates true connection, integration, and knowledge around our family of products. Through relationship building and empathy yet consultative input, you will guide our customers on how to best use our products to help successfully realize their true potential. With previous experience nurturing new client relationships and initializing the beginning stages of their journey with us, you will elevate our client services offerings.
 

What you'll do:
 

  • Manage the process of onboarding 40+ new clients each month onto our platforms

  • Train end-users on our platforms

  • Integrate clients using our existing Software products to our Marketplace product

  • Be a point of contact for customer inquiries and service requests during the onboarding process

  • Manage customer expectations

  • Work within tight deadlines

  • Troubleshoot and resolve issues for clients via phone and email

  • Advise clients on how to get the most out of our products
     

What you'll bring to the table:
 

  • Ability to understand and troubleshoot technical errors - ideally technical support experience

  • Must have excellent customer service skills

  • Strong communication skills (written and verbal)

  • Ability to problem-solve, analyze situations and provide solutions

  • Highly organized with strong attention to detail

  • Experience using Salesforce preferred

  • Technical support background and/or API experience preferred
     

Benefits and Perks:

  • Generous health coverage for you and your family, including short and long term disability coverage, 401(k) and HSA matching, company-provided life insurance, and more.
  • Instant-Access & Flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Unlimited snacks, Our break areas stocked to the brim with cereal, snacks, La Croix, soda, Red Bull, coffee, and more to keep you going throughout the day.
  • We're dog friendly! Bring your pooch to work at any of our offices.
  • Enjoy weekly catered lunches and chef-made meals at the office.
  • Take a break and play foosball, Nintendo 64, ping pong, shuffleboard, pinball, or darts in our spacious cafeterias and break rooms.
  • Get active in the community by joining one of our many quarterly offsite volunteer and community service events.
  • Fun company events, including Halloween costume contests, ugly sweater competitions, baseball game outings, ice cream socials, food trucks, and more.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

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