Storable is seeking an Implementation Specialist to join our collaborative and committed Implementation team.
As the Implementation Specialist for our Marketplace platform - SpareFoot - you will be entrusted with crafting and delivering a warm, enthusiastic, and successful implementation experience to our wonderful customers. Every training you conduct and onboarding you complete will help our clients, especially small businesses, continue to flourish and navigate what can be a confusing and ever evolving technology landscape.
You are the missing puzzle piece that facilitates true connection, integration, and knowledge around our family of products. Through relationship building and empathy yet consultative input, you will guide our customers on how to best use our products to help successfully realize their true potential. With previous experience nurturing new client relationships and initializing the beginning stages of their journey with us, you will elevate our client services offerings.
What you'll do:
Manage the process of onboarding 40+ new clients each month onto our platforms
Train end-users on our platforms
Integrate clients using our existing Software products to our Marketplace product
Be a point of contact for customer inquiries and service requests during the onboarding process
Manage customer expectations
Work within tight deadlines
Troubleshoot and resolve issues for clients via phone and email
Advise clients on how to get the most out of our products
What you'll bring to the table:
Ability to understand and troubleshoot technical errors - ideally technical support experience
Must have excellent customer service skills
Strong communication skills (written and verbal)
Ability to problem-solve, analyze situations and provide solutions
Highly organized with strong attention to detail
Experience using Salesforce preferred
Technical support background and/or API experience preferred
Benefits and Perks:
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.