The Software Implementation Specialist is primarily focused on completing a smooth and successful implementation for our customers to our varied self storage technology products. You will have experience onboarding customers in a SaaS environment and a desire for accurate and quality work.
You are the first member of our vast client services team to work with our customers. You combine time management, communication, configuration, data conversion, and training skills to guide our customers through the process of software and marketing website/lead generation implementation. You set our customers up for success with our first-in-class products.
Manage the process of onboarding 40+ new clients each month onto our platforms
Train end-users on our platforms
Import, organize, and merge batches of client data
Be a point of contact for customer inquiries and service requests during the onboarding process
Manage customer expectations
Work within tight deadlines
Troubleshoot and resolve issues for clients via phone and email
Advise clients on how to get the most out of our products
Must be an expert in Microsoft Excel (advanced formulas, VLOOKUP, pivot tables, macros, etc.)
Bachelor’s degree or 2 years of equivalent work experience
Must have excellent customer service skills
Strong communication skills (written and verbal)
Ability to problem solve, analyze situations and provide solutions
Highly organized with strong attention to detail
Foundational knowledge of accounting and finance concepts
Ability to understand and troubleshoot accounting/financial data preferred
Experience using Salesforce
Benefits and Perks:
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.