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Software Support Specialist

Storable is seeking driven, confident, customer service-oriented people who will have the ability to “take charge” when it comes to diagnosing issues and customizing solutions to solidify our front lines of support for a family of products.

We want keen problem solvers who will be trusted to exercise their own judgement to deliver superior customer service instead of “rule followers” who go with a prescribed way of supporting customers. We are looking for candidates with high potential to learn more products and take on more responsibility over time due to our vision to cross-train on all products.

Our team is a tight-knit crew that lives and breathes self storage (I promise it’s exciting!) and we’d love to welcome you to the team!

What you will do everyday:

  • Be the first point of contact for our clients, owning and solving customer issues from start to finish
  • Work with and guide clients (via phone, chat and email) as you troubleshoot software issues and deliver fast, customized solutions
  • Deliver an incredible experience- we love our clients and are incredibly grateful for their business!
  • Spend most of the day working with clients, solving problems, and creating support tickets in order to provide the fastest and easiest resolution
  • Know and execute on our processes and protocol- all client questions will start with Tier 1, but some should be escalated or triaged
  • Document each ticket with useful data for other teams to see what’s going on with our clients so we can continually improve our product
  • Report to work on a regular 40-hour per week schedule, with potential volunteer and mandatory overtime

What you need to bring to the table:

  • High School Diploma, Bachelor's degree preferred
  • 2+ years of client support experience in a high volume support environment
  • Advanced typing skills (50 WPM)
  • Excellent communication skills: Our brand is personable, articulate, friendly and knowledgeable, so you should be too!
  • A drive to learn: Storable constantly iterates (in our product and our processes), you’ll need to keep your knowledge current
  • Strong analytical and problem solving skills
  • Ability to work effectively in a fast-paced environment
  • Excellent written, oral communication skills, and professional email etiquette
  • Patience: Some of our clients are more tech-savvy than others, and some really aren’t tech-savvy at all- but everyone deserves a great experience
  • Good instincts: We’ll give you the guidelines, but it comes down to you to make the right decision about when to escalate client issues to other support teams.
  • Motivation to help people: We’re looking for someone who is excited to work with our clients, delivers a great experience and envisions a career in a client or customer facing role
  • Authorization to work in the U.S.

Bonus Points

  • LiveChat experience
  • Expert level typist - 75+ WPM 
  • Experience in building and writing internal knowledge base articles or content


Benefits and Perks:

  • Generous health coverage for you and your family, including short and long term disability coverage, 401(k) and HSA matching, company-provided life insurance, and more.
  • Instant-Access & Flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Unlimited snacks, Our break areas stocked to the brim with cereal, snacks, La Croix, soda, Red Bull, coffee, and more to keep you going throughout the day.
  • We're dog friendly! Bring your pooch to work at any of our offices.
  • Enjoy weekly catered lunches and chef-made meals at the office.
  • Take a break and play foosball, Nintendo 64, ping pong, shuffleboard, pinball, or darts in our spacious cafeterias and break rooms.
  • Get active in the community by joining one of our many quarterly offsite volunteer and community service events.
  • Fun company events, including Halloween costume contests, ugly sweater competitions, baseball game outings, ice cream socials, food trucks, and more.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

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